Role & responsibilities :
- Act as a one point contact to expectant mother. Liaise between consultant and expectant mother in scheduling trimester check up’s, investigations and follow up till delivery admission & discharge.
- Explain Birth Packages & Services (Value Added Services).
- Responsible for providing financial estimates to the patient as per package & insurance tie ups.
- Coordinating with the consultants on maternity & gynec package amounts.
- Fortnightly meeting with marketing team to share EDD and gynec procedure data Counseling & follow up of non converted patients from OP to IP.
- Tracking of leads – call center, walk in, scan leads, marketing leads, in house consultant leads.
- Audit of follow up calls & updation in prescribed template/tracker on a daily basis.
- Coordinate with fetal medicine PRE for scan lead updation.
- Maintain weekly and monthly tracker of call enquiries.
- Report conversion rates to unit admin on a weekly basis.
- Root cause analysis for non conversion.
- Actively participate & contribute to the meetings related to OBG treatment packages.
- Performs root cause analysis of each complaint & suggest solution in discussion with Manager & med director
- Timely escalate any issue to the 9M Manager /Med director.
- To escort patient on a facility tour Co ordinating with service providers for other value added services like yoga, baby shower, new born photo shoot, cake cutting and other mother and baby related activities.
- Counsel & explain each detail to the patient related to treatment & financials along with acknowledgement of the same from patient
- Coordinate with the patient on any planned events/Promotional activities – Yoga, physiotherapy & lactation.
- Address any patient / Attendant, grievances, complaints & maintain tracker of the same.
- Take regular feedback/ google reviews from each patient in a structured format & discuss with unit admin/9M manager Med director.
- Coordinate with IP PRE for room readiness for customer to have facility visit.
- To track & maintain record of all patient concerns & resolving the same.
- Submit monthly report of VAS
- To coordinate with Gynec Patient as per the requirement from admission to discharge.
Preferred candidate profile
- Minimum Qualifications: Graduate / MHM / MHA
- Technical Qualifications Computer Knowledge.
- Minimum – 3 to 6 years experience in Hospital as Financial Counsellor
- Able to speak local language, English and Hindi
- Preferred Female
- Work Location: Banjara Hills
.: Adminstration
Job Type: Full Time
Job Location: Banjara Hills
