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TERMS & CONDITIONS

TERMS AND CONDITIONS FOR ONLINE PAYMENT:

ONCE “PAY” – OPTION IS SELECTED, CUSTOMER WILL BE DIRECTED FOR PAYMENT THROUGH NET BANKING OR DEBIT / CREDIT CARD. CUSTOMER CAN CHOOSE THE DESIRED PAYMENT OPTION AND PROCEED.

ONCE THE PAYMENT IS SUCCESSFUL, CUSTOMER WILL GET A PAYMENT CONFIRMATION MESSAGE BE MEANS OF E-INVOICE ON REGISTERED EMAIL ADDRESS.

IN CASE THE PAYMENT IS NOT SUCCESSFUL DUE TO ANY REASON CUSTOMER WILL GET PAYMENT FAILURE MESSAGE ON THE WEB PAGE.

IN CASE NONE OF THE ABOVE TWO HAPPENS, AND THERE IS POSSIBILITY OF DELAY IN ANY RESPONSE FROM THE SYSTEM – REQUEST THE CUTOMER TO CONTACT ANKURA CALL CENTER 9053108108 AND PROVIDE THE DETAILS. ANKURA STAFF MEMBER SHALL SPEAK TO CUSTOMER AND PROVIDE DETAILS ON THE PAYMENT STATUS.

IN CASE YOU HAVE GIVEN ALL THE DEBIT / CREDIT CARD DETAILS OR NET BAKING AUTHORIZATION FOR PAYMENT, AND HAVE NOT GOT ANY RESPONSE, PLEASE CHECK WITH YOUR BANKERS OR CREDIT CARD COMPANY AND SEE IF YOUR ACCOUNT IS DEBITED. IF YOUR BANK ACCOUNT/CC IS DEBITED, PLEASE DONT MAKE ANY ATTEMPT TO PAY AGAIN.

IN ANY CASE, MAKE A NOTE OF REFERENCE/TRANSACTION DETAILS IN CASE OF NET BANKING OR CARD PAYMENT.

PRIVACY POLICY

THE DETAILS PROVIDED AT THE TIME OF USRE REGISTRATION AND ONLNE PAYMENT, ANKURA MAINTAINS THE DATA SECURELY AND WILL BE USED ONLY FOR CURRENT TRANSACTION. DATA SHALL NOT BE SHARED WITH ANY THIRD PARTY. DATA SHALL BE SHARED WITH REGULTORY OR CYBER CRIME DEPARTMENT ONLY AFTER RECEIPT OF PROPER COMMUNICATION,

CANCELLATION/REFUND POLICY

THERE IS NO CANCELLATION OPTION FOR THE END USERS AFTER PAYMENT IS MADE. FOR CANCELLATION OR REFUND, CUSTOMER IS REQUESTED TO CALL ANKURA CALL CENTER TEAM 9053108108 FOR SUPPORT.

REFUND WILL BE PROCESSED WITHIN 10-15 WORKING DAYS, RESPECTIVE PAYMENT GATEWAY WILL SEND BACK TO THE ISSUING BANK [USER’S CARD BANKER] IN BATCHES FOR PROCESSING, WHICH SHOULD APPROXIXMATELY TAKE 8-15 WORKING DAYS, DEPENDING ON ISSUING BANKS POLICIES.

IN CASE OF DUPLICATE INVOCE PAYMENT RECEIPT, CUSTOMER CAN DOWNLOAD THE COPY FRON THE ANKURA HOSPITAL WEBSITE : WWW.ANKURAHOSPITALS.COM. CUSTOMER MUST USE REGISTERED USER ID AND PASSWORD TO ACCESS THE INFORMATION.

IMPORTANT: BY SUBMITTING A PAYMENT THROUGH THE ONLINE-PAYMENTS SITE YOU ARE AGREEING TO THESE TERMS AND CONDITIONS INCLUDING ANY UPDATED CHANGES IN TERMS AND CONDITIONS FROM TIME TO TIME THROUGH OUR WEBSITE.-

DISCLAIMER

The articles, information and documents provided on this website are purely for information purpose and no legal commitment whatsoever are attached to the same in case of any inadvertent error that might have occurred due to unavoidable circumstances in spite of all the efforts put by the website management team.