Welcome to the Ankura Hospitals. We take privacy very seriously at Ankura Hospitals and are committed to maintaining the confidentiality and privacy of your personal details.
This policy (updated xx/xx/2023) describes the types of information we may collect from you when you visit our website, www.ankurahospials.com, and our practices for collecting, maintaining, protecting, and disclosing information.
Please read this policy carefully to understand our policies and practices regarding your information. If you disagree with our policies and practices, you may decline to provide information and choose not to use our website. This policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptable, so please check the policy periodically for updates.
Information We Collect
We primarily collect information you provide, information about the device you use to access our website, and general website usage details. The information you provide may include personal information that can be personally identified and individual information that does not identify you.
• The personal information you provide may include but is not limited to your name, postal address, email address, and telephone number. This information is used for the purposes you provided it. For example, if you sign up to avail of Ankura services, we will utilize this information to contact you.
As you navigate through and interact with our website, we may use automatic collection technologies to collect certain information about your device, browsing actions, and patterns. This may include location data, logs, internet connection, operating systems, and browser type. We use this information to improve our website and provide better service. The technologies we use for this automatic data collection may include:
• Cookies (or browser cookies). A cookie is a small file placed on your computer’s hard drive. You may refuse to accept browser cookies by activating the appropriate settings on your browser. However, if you select this setting, you may be unable to access certain parts of our website.
• Flash Cookies. Certain website features may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings used for browser cookies.
Disclosures of Your Information
We may disclose aggregated information about our users and information that does not identify any individual without restriction. All other information gathered is used only by Ankura Hospitals. Information is only used to the extent necessary to perform our professional duties, like sharing promotional activities and sending reminders about availed medical services. We only share information collected on our website with outside organizations and third parties we are not appropriately contracted with if legally required. We may disclose your information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
Access
You may send us an email at info@ankurahospital.com to accommodate a request to change information. If we believe the change would violate any law or legal requirement or cause the information to be incorrect, action will not be performed.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Our server is in secured environment and access to the server is controlled. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot assure the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not provide any information about yourself to us. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@ankurahospital.com
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, email info@ankurahospital.com or contact us at:
Ankura Medical & Research Center Pvt Ltd ( Ankura),
Hi-Tech city-JNTU Road,
KPHB VI Phase,
Hyderabad 500072.
Privacy Policy - Ankura Hospitals
1. Introduction
Welcome to Ankura Hospital, an advanced healthcare management platform developed to revolutionize patient care and streamline hospital operations. Ankura offers a comprehensive set of features, including booking appointments, tracking appointment history, managing in-person and teleconsultation appointments, and monitoring patient visits. By offering real-time updates on appointments, investigations, visits, and medications, Ankura ensures that healthcare providers can collaborate efficiently and securely. This Privacy Policy explains how we collect, use, protect, and disclose information when you use Ankura.
Centres of Ankura Hospital:
- Centres under Ankura Medical and Research Centre Pvt. Ltd.:
- Kompally
- Attapur
- Uppal
- AS Rao Nagar
- Madinaguda
- Bhubaneswar
- Khammam
- Banjara Hills
- KPHB
- Centres under Ankura Hospitals LB Nagar Pvt. Ltd.:
- LB Nagar
- Centres under Ankura Institute of Medical Sciences Pvt. Ltd.:
- Vijayawada
- Centres under Ankura Tirupati Hospitals Pvt. Ltd.:
- Tirupati
- Centres under Ankura Hospitals Gachibowli Pvt. Ltd.:
- Gachibowli
- Centres under Ankura Hospitals Pune Pvt. Ltd.:
- Pune
2. Information We Collect
Ankura collects various types of information to provide an efficient and secure healthcare management system. This information can be categorized as follows:
2.1 Personal Information:
- Account Information: When you register for an account on Ankura, we collect personal information such as your name, phone number, username, password, and other identifying details necessary for account creation.
- Contact Information: We collect contact details, including email addresses and phone numbers, to facilitate communication and notifications.
- Appointment Details: Information related to your scheduled appointments, including the type of appointment (in-person or teleconsultation), appointment history, and visit records, is stored and managed within the app.
2.2 Health Information:
- Medical Records: Ankura allows for the secure storage and management of patient health information, including medical histories, ongoing treatments, medications, and investigation results.
- Teleconsultation Data: For teleconsultation appointments, the app may collect data from video or audio interactions between healthcare providers and patients to ensure continuity of care and accurate record-keeping.
2.3 Technical Information:
- Device Information: We may collect information about the devices used to access Ankura, including the device type, operating system, and IP address.
- Usage Data: The app collects data on how users interact with its features, including login times, navigation paths, and time spent on various sections of the app. This helps us improve user experience and app functionality.
3. How We Use the Information
Ankura uses the collected information for the following purposes:
3.1 Providing Healthcare Services:
- Appointment Management: The app uses your information to schedule, update, and track patient appointments, ensuring seamless coordination between patients and healthcare providers.
- Health Record Management: Personal and medical information is used to create and maintain accurate and comprehensive health records, facilitating better diagnosis and treatment.
- Teleconsultation: For teleconsultation services, Ankura ensures that all relevant health information is accessible to healthcare providers during the consultation.
3.2 Enhancing App Functionality:
- User Experience: Usage data and device information help us improve Ankura’s functionality, ensuring it is user-friendly and responsive to the needs of healthcare professionals and patients.
- Communication: Contact information is used to send notifications, reminders, and updates related to appointments, treatments, and app features.
3.3 Ensuring Security:
- Data Protection: We implement advanced security measures to protect the personal and medical information stored in Ankura. This includes encryption, secure login protocols, and regular security audits.
- Compliance with Laws: Ankura complies with applicable healthcare regulations and privacy laws, ensuring that patient information is handled with the utmost confidentiality and care.
3.4 Research and Analytics:
- Aggregated Data: We may use anonymized and aggregated data for research, analytics, and to improve Ankura’s services. This data is not personally identifiable and is used to identify trends, monitor app performance, and enhance our healthcare solutions.
4. How We Share the Information
Ankura only shares your information in specific, limited circumstances:
4.1 With Healthcare Providers:
- Collaboration: To ensure coordinated care, your health information may be shared with authorized healthcare providers within the Ankura Medical & Research Centre Private Limited. This allows for seamless communication and collaboration on your treatment and care.
4.2 With Third-Party Service Providers:
- Service Integration: We may engage third-party service providers to assist with the operation and maintenance of Ankura. These providers may have access to certain personal information but are obligated to protect it and use it only for the purposes for which it was disclosed.
4.3 Legal Requirements:
- Compliance with Laws: We may disclose your information if required by law, court order, or other legal processes, or if we believe such action is necessary to comply with legal obligations or protect the rights, property, or safety of our users or others.
4.4 With Your Consent:
- Explicit Consent: In certain cases, we may share your information with third parties when we have your explicit consent to do so. This may include sharing health data with other healthcare providers outside of the Ankura network, as directed by you.
5. Data Security
The security of your personal and health information is a top priority for us. Ankura employs a range of security measures to protect your data, including:
5.1 Encryption:
- All data transmitted through Ankura is encrypted using industry-standard encryption protocols to protect it from unauthorized access.
5.2 Secure Authentication:
- The app supports secure login methods, including phone number verification and username/password authentication, to ensure that only authorized users have access to their accounts.
5.3 Access Controls:
- We enforce strict access controls, ensuring that only authorized personnel can access sensitive health information. This includes role-based access, where different levels of access are granted based on the user’s role within the healthcare system.
5.4 Regular Audits:
- Ankura undergoes regular security audits to identify and address potential vulnerabilities, ensuring that your data remains secure over time.
6. Data Retention
Ankura retains your personal and health information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. This includes:
6.1 Healthcare Records:
- Medical and appointment records are retained for the duration of your use of Ankura and for any additional period required by law or medical regulations.
6.2 Account Information:
- Account details, including contact information, are retained until you request account deletion or the account becomes inactive for an extended period.
7. Your Rights
As a user of Ankura, you have certain rights concerning your personal and health information:
7.1 Access and Correction:
- You have the right to access your personal and health information stored in Ankura and to request corrections if any information is inaccurate or incomplete.
7.2 Data Portability:
- You have the right to request a copy of your personal and health data in a structured, commonly used format, and to transfer this data to another service provider of your choice.
7.3 Right to Erasure:
- You have the right to request the deletion of your personal and health information from Ankura, subject to legal and regulatory requirements that may necessitate the retention of certain data.
7.4 Right to Object:
- You have the right to object to the processing of your personal and health information for certain purposes, including direct marketing or automated decision-making.
8. Changes to This Privacy Policy
Ankura may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes through the app or by other means, and we encourage you to review this policy regularly to stay informed about how we protect your information.
9. Refund Policy
10. About Us
11. Contact Us
If you have any questions or concerns about this Privacy Policy or Ankura’s data practices, please contact us at:
- Email: appsupport@ankurahospital.com
- Phone: +91 9053108108
- Address: Ankura Medical & Research Center Pvt Ltd (Ankura), Hi-Tech City-JNTU Road, KPHB VI Phase, Hyderabad 500072.
This Privacy Policy is intended to provide a clear and comprehensive understanding of how Ankura collects, uses, and protects your personal and health information. By using Ankura, you agree to the terms outlined in this policy and consent to the data practices described herein.