Privacy Policy - Ankura Hospitals
Our commitment to Privacy
We ( Ankura Hospitals ) are committed to protect Privacy rights of individuals whose personal information is provided to us. To affirm our commitment to protect Privacy as well as personal data, we provide this notice explaining our Information Security practices and Policies we follow in collection, storage and use of personal data including sensitive personal data as received from providers/users/you under lawful contracts or from persons directly. We ensure all our employees comply with our Privacy and Security policies. Ankura Hospitals has established its policies, standards and procedures. We created this Privacy Policy to demonstrate our commitment to the protection of providers’/users’ privacy and personal information. Providers/Users use of and access to the Services is subject to this Privacy Policy.
Collection
We collect Your Personal Information directly from You, from third parties and automatically through our Website or Applications. This includes details such as device type, login times, IP address, and other information listed in Section 6. You can also choose to share additional Personal Information by writing to us via the contact details in Section 14.
Consent
By providing consent, You agree to the collection, storage, processing, disclosure and transfer of Your Personal Information in accordance with this Privacy Policy.
You acknowledge that You provided Your information voluntarily and understand its use. Providing wrongful data is Your responsibility.
Control Over Your Personal Information
You may withdraw your consent at any time by emailing info@ankurahospital.com
Withdrawal may restrict your access to our online services. It will not affect lawful processing done before withdrawal.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be notified. Continued use of our services implies acceptance of updates unless consent is withdrawn.
Personal Information Collected
We may collect the following types of Personal Information (including but not limited to):
- Name, Date of Birth, Gender, Address, Phone Number, Email
- Payment details (cards, insurance, bank details)
- Government IDs (Aadhaar, PAN, Passport, Driving License, Voter ID,)
- CCTV footage, login details, browser/device data, IP address, cookies
- Audio/video interactions with Ankura representatives
- Any other information willingly shared by you
How We Collect Personal Information
- Through registration forms, applications, or job portals
- By providing details to healthcare professionals or representatives
- By using our website, apps, or other digital channels
- Through cookies and CCTV footage
- During healthcare service delivery and related interactions
Use of Personal Information
Your information may be used for purposes such as:
- To provide effective Services
- To operate and improve the Website and/or our Services;
- To perform studies, research and analysis for improving Our information, analysis, services and technologies; and ensuring that the content displayed are customized to Your interests and preferences;
- To contact You via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements;
- To send promotional mailings from Us or any of Our channel partners via SMS, WhatsApp, email;
- To advertise products and services of Ankura Hospitals
- To transfer information about You if we are partnering with third party providers
- To administer or otherwise carry out Our obligations in relation to any agreement You have with us;
- To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of Our agreement with you or as otherwise required by law,
- To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates, (referred to as “Purpose(s)”)
Sharing and Transferring Personal Information
Your information may be shared with affiliates, partners, service providers, banks, or government authorities under lawful grounds.
Cross-border transfers may occur with contractual safeguards to protect your data.
We may share anonymized/de-identified data for research and statistical purposes.
Use of Cookies
We may store cookies on your device. You can block or delete them via your browser settings. Cookies may be used for analytics, personalization, and advertising. Third-party sites linked to ours may have their own cookie policies.
RECTIFICATION/CORRECTION OF PERSONAL INFORMATION
If You need to update or correct your Personal Information, you may send updates and corrections to us at info@ankurahospital.com ,we will take all reasonable efforts to incorporate the changes within a reasonable period.
You may also contact our hospital staff by submission of request for modification form.
Security
We adopt physical, technical, and administrative safeguards to protect your data. While we strive to ensure security, the internet is not fully secure, and we cannot provide absolute guarantees.
Compliance with Laws
We comply with Indian data protection laws. If these terms conflict with your country’s laws, please refrain from using our services.
Retention of Personal Information
Your data is retained for a minimum three years and as long as necessary for legal, regulatory, and business purposes. Thereafter, it is securely deleted.
Grievance Officer
If you have concerns about the processing of your data, please contact our Grievance Officer at
Grievance Officer Narayana, Ankura Hospitals, Metro Pillar Number 788, Opposite NH65, Bagh Ameer, Sumitra Nagar Colony, Kukatpally, Telangana, 500072. info@ankurahospital.com