| JOB OVERVIEW |
| Handling many inbound and outbound calls to and from customers, data maintenance and MIS reports. |
| JOB DESCRIPTION: |
| Ensure that the waiting time for patients is less. To handle entire telephone and reception activities. |
| Answer inbound phone calls in a professional and courteous manner and record accurate notes. |
| Converse with patients with a positive, respectful and courteous tone demonstrating a high level of customer service. |
| Assist patients by informing them of pre requisites for doctors visit. |
| Enter and update correct patient data into the computer data base. |
| Maintain and update all patient accounts to reflect current information in a timely manner. Maintain Call Center standards for Quality and Productivity. |
| Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, medical, or employment status of patients and their families. |
| Comply with company policy and procedures and pertinent laws or regulations. |
| Adhere to established workflow and documentation procedures. |
| Other duties as assigned. |
| Qualifications |
| Minimum Qualifications – Graduate |
| Technical Qualifications – Computer Knowledge |
| Minimum Experience – Fresher to 3 experience in call center |
| Able to speak local language, English & Hindi |
| Flexibility to work rotational shifts |
Job Functionality: Adminstration
Job Type: Full Time
Job Location: Attapur LB Nagar