Executive (Call Center)

Handling many inbound and outbound calls to and from customers, data maintenance and MIS reports. 
Ensure that the waiting time for patients is less. To handle entire telephone and reception activities.
Answer inbound phone calls in a professional and courteous manner and record accurate notes.
Converse with patients with a positive, respectful and courteous tone demonstrating a high level of customer service.
Assist patients by informing them of pre requisites for doctors visit.
Enter and update correct patient data into the computer data base.
Maintain and update all patient accounts to reflect current information in a timely manner. Maintain Call Center standards for Quality and Productivity.
Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, medical, or employment status of patients and their families.
Comply with company policy and procedures and pertinent laws or regulations.
Adhere to established workflow and documentation procedures.
Other duties as assigned.


Minimum Qualifications – Graduate
Technical Qualifications – Computer Knowledge
Minimum Experience  – Fresher to 3 experience in call center
Able to speak local language, English & Hindi
Flexibility to work rotational shifts
Job Functionality: Adminstration
Job Type: Full Time
Job Location: Attapur LB Nagar

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